Smart Meter IP1. About Smart Meter IP
Smart Meter IP (“we”, “us”) provides an app that reads the utility bills you submit, audits the supply charges, and shows your savings under the Smart Meter Program audit. By creating an account you agree to these Terms.
2. Your account
You must be at least 18 and provide accurate contact details. You are responsible for keeping your login secure. You may only submit bills for accounts you own or are authorized to manage.
3. Bill submission
Before activation, you may upload up to 3 unique initial bills per utility account number or service address in the app for your free audit. After activation, each new monthly bill is emailed directly by your utility company to bills@smartmeterprogram.org. Duplicate bills are not accepted. Our audit relies on the information printed on your bill; please make sure submissions are complete and legible.
4. Audit results
Audit results are based on your bill and the Smart Meter Program audit for the same billing period. Results are calculated on your actual billing period. Past results do not guarantee future savings amounts.
5. No results. No fee.
Creating an account and auditing your bills is free. If an audit finds no savings, you owe nothing.
6. IP activation fee
If savings are found and you choose to activate, a one-time IP activation fee equal to 38% of the average audited savings of the 1 to 3 initial bills for that account is charged. It is charged once per account, is locked when paid, is non-refundable, and does not apply to future monthly bills.
7. Smart Meter IP monthly fee
After activation, a monthly Intellectual Property & Forensic Audit Service Fee applies once to each new audited billing period per utility account. It is calculated on the certified bill's kWh and the audit service fee shown in your report. This is a fee for our proprietary audit and agent service, not electricity; Smart Meter IP does not sell or supply power. Consumer Protection Clause: the monthly IP fee never exceeds 37% of verified audited savings for that billing period and is $0 with no savings. Any fractional-cent ceiling is rounded down. You approve each period's payment in Fees & payments; old bills do not renew automatically.
8. Payments
All payments are in U.S. dollars and processed securely by our payment provider by card or bank account. Bank payments may take several days to confirm. Referral credits, when earned, are applied to a future monthly fee.
9. Proprietary information & Agent authority
The Smart Meter Program audit method, pricing benchmarks, calculations, and account optimization decisions are our proprietary trade secrets and intellectual property. By appointing Smart Meter IP as your designated Agent, you authorize us to manage utility elections and program filings on your behalf without requiring separate notice for proprietary account optimizations. You may not copy, reverse-engineer, or resell our methods.
10. 12-Month term and cancellation
Access to the Smart Meter Program is provided on an initial twelve (12) month term to align with utility tariff cycles, renewing annually for successive 12-month periods. Because fees are contingent upon verified results, you owe $0 whenever no savings are achieved. You may submit a Member Termination Request at any time from Fees & payments. Upon receipt, Smart Meter IP as your designated Agent will file the required transition paperwork with your utility in accordance with utility tariff schedules, and billing stops immediately for any future periods. Unpaid checkouts are canceled. A payment already processing when you cancel may temporarily settle; it is refunded automatically when confirmed. Fees previously paid for completed audits are non-refundable except where required by law.
11. Limitation of liability
The app is provided “as is.” We are not your utility provider and are not responsible for utility billing errors, service interruptions, or decisions you make based on audit results. Our total liability is limited to the fees you paid in the prior 12 months.
12. Changes
We may update these Terms. We will notify members of material changes by email or in the app. Continued use means you accept the updated Terms.
13. Contact
Questions? Email support@smartmeterprogram.org.