Smart Meter IP1. Our principle: integrity of mutual protection
Trust flows both ways. Smart Meter IP protects your personal and utility information, and you agree to protect the proprietary Smart Meter Program information we share with you. This policy explains both sides of that promise.
2. Information we collect
Your name, email and phone number; the utility bills you upload in the app or submit by email and the facts read from them (account number, service address, meter, usage, demand, charges and billing dates); payment status; referral activity; and basic app activity such as sign-ins, pages viewed and session time.
3. How we use your information
Only to audit your bills, calculate your savings and IP fees, process payments, credit referrals, send account emails, provide support, and improve the app. We never use your bill data for any unrelated purpose.
4. Your information is confidential
We treat your bills and account details as confidential. We do not sell, rent, trade or share them for marketing. Access is limited to you and authorized Smart Meter IP administrators who need it to serve you.
5. How we protect it
Bills are kept in private, encrypted storage accessible only to you and our audit team. Connections to the app are encrypted, and card and bank details are handled directly by our secure payment provider — we never see or store your full card or bank numbers.
6. Our proprietary information is confidential
The Smart Meter Program audit method, benchmark pricing sources, rates, formulas and reports are confidential intellectual property of Smart Meter IP. By using the app you agree not to copy, disclose, reverse-engineer, resell or use them outside your own membership.
7. Limited sharing
We share information only with service providers needed to run the app (hosting, secure payments, email delivery) under confidentiality obligations, when required by law, or with your permission. If you join through a referral, the referring member may see that you joined — never your bills or savings.
8. Duration of confidentiality
These confidentiality obligations continue during your membership and survive after your account is closed.
9. Retention and deletion
We keep your data while your account is active. You may ask us to delete your account and bills at any time by emailing support@smartmeterprogram.org; some payment records may be retained where the law requires.
10. Your choices
You can update your profile from your Account page, manage billing and cancel monthly billing from Fees & payments, and opt out of non-essential emails at any time.
11. Governing law
This policy is governed by the laws of the State of Illinois, with venue in Sangamon County, Illinois.
12. Changes
We may update this policy and will notify members of material changes by email or in the app.
13. Contact
Privacy or confidentiality questions? Email support@smartmeterprogram.org.